Returns
When purchasing in our online store or by phone the distance law is applied. This means that you, the customer has the right to return your purchase within 14 days. The 14 days starts from the date the customer receives the product.
The merchandise must be in as good condition as when you received it, this means unused and undamaged. The goods must be packed in original packaging.
Repayment is normally within 1-5 working days, but no later than 30 days after we have received and accepted the return. Please note that any invoice must be paid even if you return the product.
Archivist is not responsible for any damage in the return shipment, therefore, send you return well packaged.
When purchasing an item that is not in stock, custom made / ordered or otherwise, the distans law don´t apply. This may for example be a couch in a specific color and fabric made just for you.
How to make a return:
1.
Contact our customer service and ask for a return shipping label and return form.
2.
Fill in the return form. Be sure that the information is accurate and clear.
3.
Pack the product properly, use the original product packaging and a protective transport packaging, similar to that you received the package to you. Do not forget to attach the return blanket in the package.
4.
Return the product to the Archivist Warehouse using the return shipping label, which was sent to you by email or post.
When you use your right to return the cost for return shipping is payed by the customer. Return shipping is adjusted in connection with the refund of your money. Return policy does not apply to business customers.
Complaints
You have the right to claim a product if it can be assumed to be a manufacturing defect in the product. Contact us at info(@)archivist.gallery and include clear pictures of the defective product and give us your order number.
We are primarily changing the goods with a new one, or if the item is out of stock we will reimburse you for the product.
Transport damage
Important: Be sure to check the goods for any damage when you receive the delivery. Goods with visible external shipping damage should be claimed from us, you have to have the damage noted on your bill of lading from the shipping company in connection with the receipt. Ask the driver to note the damage. If you would discover hidden defects / transport damages after opening the package, communicate this as soon as possible to Archivist.
At any transport damage contact info(@)archivist.gallery and attach the message with clear pictures of the damage and possibly damaged packaging and provide the email with your order number. For us to be able to claim damaged goods to the shipping company, we need to notify transport damage to the shipping company within 1-3 work days. We are therefore grateful if you report the damage within that time.
If the transport provided without endorsement, by proxy, the transport may not be claimed
